1. Who we are
Willie Digital Systems provides networking, fibre, CCTV, wireless and telecommunications products and services in Kenya. Our website is williedigitalsystems.co.ke.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name, phone number, email address, billing address and delivery address.
- Order, quotation, payment and transaction details.
- Business, installation-site and technical information needed to recommend, configure or support products.
- Account details if you create a customer account.
- Messages, support requests, reviews and other communications.
- Device, browser, IP address, cookie and website-usage information.
Payment providers may process card, mobile-money or banking information directly. We do not intentionally store full payment-card details on this website.
3. Why we use your information
- To process orders, payments, delivery, returns and warranty requests.
- To prepare quotations and provide installation, configuration and support.
- To manage customer accounts and communicate service or order updates.
- To secure the website, prevent fraud and diagnose technical problems.
- To meet accounting, tax, legal and regulatory obligations.
- To send marketing messages where you have consented or where permitted by law; you may opt out at any time.
4. Legal basis and fair processing
We process personal data where necessary to perform a contract, respond to your request, comply with legal obligations, pursue legitimate business interests that do not override your rights, or where you have provided consent. We aim to process data lawfully, fairly and transparently in line with Kenya’s Data Protection Act, 2019.
5. Cookies and analytics
Our website may use essential cookies for shopping-cart, checkout, account, security and session functions. We may also use analytics or preference cookies to understand website performance and improve your experience. Browser settings can block or delete cookies, although some shop features may then not work correctly.
6. Who we share information with
We may share only the information reasonably required with trusted service providers such as website hosting, payment, delivery, accounting, IT support, communications and fraud-prevention providers. We may also disclose information where required by law, a lawful authority or to protect legal rights. We do not sell personal information.
7. International processing
Some technology providers may process data outside Kenya. Where this occurs, we take reasonable steps to use providers and safeguards designed to protect the information in accordance with applicable data-protection requirements.
8. Retention
We keep personal data only for as long as needed for the purposes described above, including order fulfilment, warranty support, security, dispute handling and statutory accounting or tax requirements. Data that is no longer required is deleted, anonymised or securely archived where appropriate.
9. Security
We use reasonable administrative, technical and organisational safeguards to protect personal information. No online system can be guaranteed completely secure, so please protect your login details and contact us if you suspect unauthorised activity.
10. Your rights
Subject to applicable law, you may ask to access, correct, restrict, object to, port or delete your personal data, and you may withdraw consent where processing relies on consent. We may need to verify your identity before completing a request. You may also raise a concern with Kenya’s Office of the Data Protection Commissioner.
11. Children
Our products and services are intended for adults and organisations. We do not knowingly collect personal data from children without appropriate consent or lawful authority.
12. Updates to this policy
We may update this policy when our services, technology or legal obligations change. The current version and update date will be posted on this page.
13. Contact us
For privacy questions or requests, call +254 710 354258, message us on WhatsApp, or visit Willie Digital Systems on Accra Trade Centre, 2nd Floor, Room SF29, Nairobi, Kenya.